All Merchandise purchased from dealers or retailers must be returned to the original place of purchase. Please do not contact Vision Wheel directly to initiate a return or exchange.
Wheels should be fit checked before mounting. Mounted wheels cannot be returned.
Merchandise cannot be returned without a return authorization number. Return form must be completed by the customer before any return authorization is issued. Forms can be obtained by email, fax or online. See the contact information below.
Returns will be refused and returned freight collect if sent without return authorization number visible on outside of carton.
All returns are subject to a 20% re-stocking charge for non-defective merchandise.
Credits will be applied to account. Refunds are not issued.
Freight charges that are pre-paid will be invoiced to the customer on return to stock or refused merchandise.
Credits are not issued until merchandise is inspected at Vision Wheel facilities.
All shipping damage claims must be made by the carrier. Vision Wheel is not responsible for shipping damage.
Special orders or discontinued merchandise are sold “as-is” and cannot be returned.
Wheel weights and valve stems should be removed. A fee of $20.00 per wheel will be charged to the customer for non-compliance.
All merchandise not returned in original boxes will be charged $10.00 per box. All items must be packaged with the original, or similar, packing material and placement to prevent return shipping damage. Credit will not be issued for damage as a result of non-compliance.
All accessories not returned with wheels will be charged back.
Merchandise must be returned within 30 days of authorization of return.
New merchandise cannot be returned after 3 months from invoice date.